Jason Young has been called a “rare breed” when it comes to developing leaders and customer service initiatives. During his 10 years at Southwest Airlines, the airline consistently rated No. 1 in customer service and employee satisfaction, and the former senior executive was a key driver in creating and developing the company’s innovative training programs, successful leadership and customer service culture that have become renowned in the business world today.
Driven by the need to extend his unique insight in leadership development to others outside Southwest, Young separated from the pack in 1998, when he left the airline to launch his own consulting practice to focus on corporate training and development services, specializing in leadership, customer service and team building. Today, as president of LeadSmart, Inc., Young shares his vision in developing successful corporate cultures and workplace environments with forward-thinking companies, including Starbucks, Radio Shack, Coca Cola and Tyson Foods. He has captured his philosophy of creating high performance cultures in his recent book, The Culturetopia Effect.
Capturing the innovative strategies and tactics he created at Southwest Airlines, Young offers practical insights and strategies that can be implemented immediately. His keynote presentations and training programs are in demand for audiences ranging from senior level executives to frontline employees. Participants are treated to a compelling experience that will change the way they view themselves, their customers and the company for which they work.
Young’s keynote and workshop presentations inspire audiences while reinforcing the concepts and skills geared to increase learning and assist in the transition from the meeting room to the workplace.