Jim Knight a training and development veteran for 30+ years rocked the house at Carmel Country Club on Friday, February 13 bring his high energy presentation on organizational culture, world-class service, employee engagement, internal branding and performance management.
Jim cut his teeth in the training field through the hospitality industry, starting out as a restaurant staff-level employee for Olive Garden and Hard Rock Cafe. He eventually became the head of the School of Hard Rocks, running point on all training and development functions for Hard Rock International.
Jim has put his experience and creativity to work, which has consistently developed cutting-edge training concepts. During his time with the Hard Rock brand, his team won coveted Telly Awards in 2000 for their guest service video, took top honors in 2007 for their menu rollout video, garnered Training Directors Forum’s 1998 prize for “Reengineering Training” and won Brandon Hall’s Gold Best in Class Award for their “Service Recovery” e-learning course.
He is now the CEO of Hospitality On Point, which is a business solutions company providing organizational expertise to the restaurant and hotel industry.